How Ember & Odds protects your information

This Privacy Policy explains how Ember & Odds collects, uses, and safeguards your personal information when you visit emberandodds.com or interact with our dining, card lounge, and offline poker services in Australia.

Privacy commitment

Ember & Odds is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit emberandodds.com or interact with our services, including restaurant reservations, card lounge enquiries, and offline poker table experiences.

Information we collect

We collect personal details you provide when making reservations, submitting contact forms, or signing up for updates. This may include your name, email address, phone number, and booking preferences, such as preferred dining times, card lounge interests, or offline poker table seating requests.

Use of your information

Your information is used exclusively for managing bookings, responding to enquiries, providing tailored services, and enhancing your experience at Ember & Odds. This can include confirming restaurant reservations, coordinating offline poker table arrangements in our card room, and sharing updates about special restaurant evenings or social poker nights when you have requested them. We do not sell or share your data for marketing by third parties.

Data security practices

We employ modern security practices to protect your information, including encrypted data transmission where appropriate and secure data storage, helping to ensure your details remain protected at all times when you book a table, enquire about our card lounge, or contact our team online.

Your personal data is only shared with trusted partners directly involved in delivering Ember & Odds services, such as reservation systems and technology providers that support our website and booking tools. All partners adhere to strict confidentiality obligations and are not permitted to use your personal information for their own independent marketing activities.

Cookies & analytics

Our website uses cookies and analytics tools for functionality, performance, and insights to improve user experience. These technologies help us understand how guests discover our restaurant, explore card lounge and offline poker pages, and interact with our booking and contact forms. You may adjust your browser settings to manage or disable cookies according to your preferences; please note that some features of the site may not function optimally if cookies are restricted.

Your privacy rights

You have the right to access, correct, or request deletion of your personal information at any time. This includes details you have provided for restaurant bookings, card room enquiries, or offline poker table reservations. To exercise these rights or request assistance, please contact us directly using the form on our Contact Us page, and our team will respond within a reasonable timeframe.

Children’s privacy

Ember & Odds does not knowingly collect personal information from individuals under the age of 18. Our venue, card lounge, and website are intended for adult guests only. If you believe that personal information may have been provided to us by or about someone under 18, please reach out via our Contact Us page so we can review and, where appropriate, remove the information.

Offline poker and card lounge activities

All Offline Poker, Card Lounge, Card Room, and Poker Table activities at Ember & Odds are designed solely for recreational social entertainment using symbolic poker chips. There is no gambling, betting, cash prizes, or real-money play involved in any of our offline poker sessions, Texas Hold’em evenings, social poker nights, or private card lounge experiences. Guest details linked to these activities are collected and used only to manage reservations, host community poker gatherings, and support a safe, friendly, and responsible environment.

Policy updates & contact

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Updated versions will be posted on this page with a revised effective date where relevant. For questions, concerns, or privacy-related requests, please use the form on our Contact Us page so we can assist you with your enquiry.

Related information

For more details about how Ember & Odds approaches guest wellbeing and responsible entertainment in our card lounge and offline poker spaces, you may also wish to review our Responsible Play page and our Cookie Policy.